Acceptable Use Policy

This Acceptable Use Policy (“AUP”) establishes standards for professional, legitimate, and responsible use of Transa.

It applies to all users of the Platform.

Transa may only be used for legitimate professional and business purposes relating to logistics, transportation, warehousing, customs, cargo insurance, packaging, consultancy, supply-chain services, and other approved Platform categories.

Users must act professionally and in good faith.

Users must provide accurate and reasonably current information.

Users must not:

• Create fake accounts
• Impersonate another person or company
• Misrepresent company credentials
• Misrepresent licences or certifications
• Publish intentionally false rates
• Advertise unavailable services or capacity as available
• Submit deliberately misleading commercial information

Customer requirements submitted through Transa must represent genuine business needs.

Users must not submit fake requests primarily to:

• Collect competitors’ rates
• Harvest commercial information
• Manipulate market information
• Harass service providers
• Artificially generate Platform activity
• Obtain confidential information without legitimate business intent

Providers are responsible for the accuracy of their service information and offers.

Providers should update or remove materially outdated rates, capacity, routes, or service information within a reasonable period.

Repeated publication of intentionally misleading information may result in restrictions or suspension.

Users must not send:

• Spam
• Mass unsolicited messages
• Threatening communications
• Harassing or abusive messages
• Discriminatory content
• Fraudulent requests
• Malicious links or files
• Repeated unwanted communications

Platform communication tools should be used for legitimate business interaction.

Transa must not be used to facilitate:

• Fraud
• Money laundering
• Terrorist financing
• Bribery
• Corruption
• Sanctions evasion
• Illegal trade
• False commercial documentation
• Other unlawful financial activity

Serious suspected misconduct may result in immediate account restriction or suspension and may be reported where legally required.

Users are responsible for compliance with applicable:

• Sanctions
• Export controls
• Import restrictions
• Customs regulations
• Trade controls
• Licensing requirements

Users must not knowingly use Transa to circumvent applicable restrictions.

Users dealing with dangerous, controlled, restricted, or regulated cargo must provide all information required by applicable law and relevant industry requirements.

Users must not intentionally misdeclare cargo.

Customers and service providers remain responsible for determining whether cargo may legally and safely be stored, handled, imported, exported, or transported.

Where review functionality is available, users must not:

• Create fake reviews
• Purchase or sell reviews
• Manipulate ratings
• Use multiple accounts to influence ratings
• Threaten users to obtain favorable reviews
• Publish knowingly false allegations
• Disclose confidential information improperly

Reviews should reflect genuine business experiences.

Users must not:

• Attempt unauthorized access
• Circumvent security controls
• Access another user’s account without permission
• Introduce malicious software
• Interfere with Platform operation
• Conduct unauthorized vulnerability testing
• Carry out denial-of-service activity
• Attempt to compromise Platform infrastructure

Without prior written authorization from Transa, users must not systematically extract Platform information using:

• Bots
• Crawlers
• Scrapers
• Automated scripts
• Similar automated technologies

This includes systematic extraction of:

• Provider information
• Customer information
• Rates
• Offers
• Contact information
• Reviews
• Commercial information
• Platform databases

Information obtained through Transa must only be used for legitimate purposes associated with the relevant business interaction.

Users must not unlawfully collect, sell, distribute, disclose, or exploit information belonging to other users.

Users must respect intellectual property rights belonging to Transa and third parties.

Unauthorized copying, reproduction, commercial exploitation, or distribution of protected Platform content is prohibited.

Users must not use Transa primarily to:

• Systematically harvest competitors’ commercial information
• Reproduce the Transa database
• Create an unauthorized competing database using Platform information
• Resell Platform data
• Circumvent restrictions designed to protect Platform information

Legitimate comparison of offers by genuine customers is permitted.

Where Transa reasonably believes this Policy has been violated, Transa may:

• Issue a warning
• Remove content
• Restrict Platform functionality
• Restrict messaging
• Temporarily suspend an account
• Permanently terminate an account
• Preserve relevant records
• Take other reasonable protective measures
• Cooperate with competent authorities where required by law

The response may depend on the nature, severity, frequency, and potential impact of the violation.

Users may report suspected:

• Fraud
• Misleading information
• Security concerns
• Abuse
• Inappropriate conduct
• Policy violations

Reports may be submitted through Transa’s official Contact Us or reporting channels.

Transa may investigate reports but does not guarantee a particular outcome.

Users may be asked to provide reasonable information concerning suspected Platform misuse.

Transa may preserve or disclose relevant information where required by applicable law, valid court order, or lawful regulatory request.

Transa may update this Acceptable Use Policy as Platform functionality, business requirements, security risks, or applicable laws evolve.

Material changes will be communicated where appropriate.

This Acceptable Use Policy should be read together with:

• Terms & Conditions
• Privacy Policy
• Any additional terms applicable to specific Transa services or features

Where there is a conflict, the Terms & Conditions will apply unless expressly stated otherwise.